Refund Policy

30-day first-purchase guarantee

You may request a refund of your first paid subscription or first one-time credit pack within 30 calendar days after purchase. A full refund is available when no purchased credits have been used. If you have used no more than 100 credits, we will still honor the first-purchase guarantee by refunding the charge and removing the remaining credits from that purchase. This allowance lets you test up to ten standard images without losing the guarantee.

A first purchase is the earliest successful paid order associated with you or your accounts. Creating another account does not create a new guarantee. Requests made after 30 calendar days, or after more than 100 purchased credits have been used, are not eligible under the guarantee unless required by law or covered by the service-failure provisions below.

Subscriptions and renewals

Canceling a subscription stops future renewals but does not automatically refund a completed charge. The 30-day guarantee applies to the initial subscription purchase under the conditions above. For an unintended renewal, contact us within seven calendar days of the renewal charge. We may refund it when no credits from the renewed period have been used. If renewal credits have been used, the renewal is normally non-refundable except where law requires otherwise.

After cancellation, access continues through the paid billing period. Credits are governed by the duration disclosed for the plan. We do not charge cancellation or setup fees.

One-time credit packs

One-time credits do not expire under the launch offer. The first one-time pack can qualify for the 30-day first-purchase guarantee if it is your first purchase and usage remains within the stated limit. Later packs are refundable only if they are unused and the request is made within 30 calendar days, or where required by law. We remove refunded credits from the account; a refund cannot create a negative usable balance.

Failed generations and service problems

A generation that fails before delivering a usable image should automatically return the credits charged for that request. A credit return is not a cash refund because the original payment remains available for another generation. If the automatic return does not appear, email support with the generation identifier.

If a verified service defect prevents you from using a material part of a paid purchase for an extended period, contact us. We may extend access, restore credits, issue a partial refund, or issue a full refund depending on the duration and impact. A result that is technically delivered but does not match personal taste is not, by itself, a service failure. AI output varies, and prompts often require iteration.

Duplicate, fraudulent, or reversed charges

We refund confirmed duplicate charges. If you do not recognize a charge, contact us before filing a payment dispute so we can investigate quickly. We may suspend accounts associated with chargebacks, payment fraud, or abuse while a dispute is reviewed. When Creem or another payment provider reverses or refunds a charge, the corresponding credits may be removed and the subscription status updated.

How to request a refund

Email support@getflux3.com from the address associated with the purchase. Include the order or checkout identifier, purchase date, product, and a short reason. Do not send complete card details. We may ask for reasonable verification to protect the account.

We aim to acknowledge requests within three business days. Approved refunds are sent to the original payment method through Creem. Banks and card networks determine when the funds appear, which can take additional business days. Taxes and exchange-rate differences are handled according to the original transaction and applicable law.

Mandatory consumer rights and policy changes

Nothing in this policy limits refund, withdrawal, cancellation, or warranty rights that cannot legally be waived in your jurisdiction. If local law gives you stronger rights, those rights control.

We may update this policy for future purchases. The version in effect when you paid governs that purchase unless a later version is more favorable or the law requires another result. The effective date at the top identifies the current version.